Product Designer Opportunity at Reelo

At Reelo, we are making customer retention and engagement smart & easy for thousands of restaurants & retail business.

It’s an audacious, incredibly steep & fulfilling mission that our team is dedicated to achieving.
At Reelo, we create tools that empower businesses, intelligently engage with their customers and increase their revenue. Our mission is to democratise customer engagement and empower productivity and creativity for millions of restaurants & retail businesses who struggle with data-driven marketing. Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world.
👋 About Reelo
Reelo is an all-in-one customer data, loyalty, and marketing automation platform trusted by 5,000+ brands big and small across 9 countries and growing. Brands like Punjab Grill, Jumboking, Pop Tates, The Beer Cafe, Hakkasan, Roastery Coffee House, and many more use Reelo to grow faster.
Founded in 2021 by brother duo Parin & Prit Sanghvi, Reelo helps restaurants and retail businesses maximize their revenue and growth through a unified platform for loyalty, marketing, and data analytics. With Reelo, businesses can market like Starbucks, without the effort or expertise, driving more repeat customers, increasing sales, and building a stronger brand.
As competition for customer attention intensifies, it has never been more important for restaurants and retail businesses to have a 360° view of their customers, the very people who keep them in business, and to engage with them using data to drive loyalty and revenue.
Coming from a family of retail entrepreneurs, we understand this deeply: while it’s easier than ever to start a business, it’s harder than ever to grow one.
Competition is fierce. Standing out is increasingly difficult, and businesses feel this pressure every day. Customer acquisition costs are rising, retention is challenging, and there’s too much to juggle, too many tools, too many disconnected solutions. Most existing platforms are complex, expensive, and built for sophisticated marketers at large enterprise brands.
We identified two key challenges:
  • Small and mid-sized businesses don’t have the time to do data-driven marketing.
  • Those that do marketing often see poor results.
Reelo is on a mission to change this, permanently.
Our SaaS platform makes it fast and easy for businesses to understand their customers and continuously engage with them in a smart, automated way, bringing them back again and again, and building lasting customer relationships.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
You can learn more about us here:

Design at Reelo

As Reelo grows, we're looking to build our core design team and improve everything about how Reelo is represented to our users and customers. We care, deeply, about great design and experience, at the expense of most other things. Design work has a very strong voice here.
As a designer at Reelo, it’s your mission to create experiences that distill the complex into the simple and give ordinary people the ability to make extraordinary things.
One of the principles of the design team is to ‘show the future’. As a designer, you transport the rest of the company into a future we’re yet to build. A big part of the role of a designer at Reelo is to be a visionary, visualising and reinventing the future of customer engagement.
We're looking for a highly creative and passionate Product Designer to join our core team for the next phase of growth. As a designer on our team, you will have the freedom to use your creative thinking while engaging in early stage research and ideation, and then supporting implementation and iteration.
You’ll be responsible for producing end-to-end, holistic user experiences and engineering ready design deliverables, maintaining a high-bar of quality, structure that ensures ease-of-understanding, learnability and discoverability with users. You'll be an integral part of our Product team to build delightful experiences for our customers with high impact.

What you'll do

  • You'll understand customer needs and product priorities, and transform that understanding into user-centered design concepts, products, interfaces and platforms for mobile and web.
  • Design end to end experiences that help remove friction and unlock potential for Reelo users.
  • Spend time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them. Become an expert on Reelo's customers and their needs.
  • Leverage quantitative and qualitative data to develop hypotheses and design experiments that help users feel incredible with Reelo.
  • Work with engineers to own shipping high quality, delightful solutions to our customers
  • Create momentum for the product team to be able to ship ideas at fast pace and use AI tools to iterate faster.

What we're looking for

  • A portfolio that demonstrates experience in product thinking for digital products and your passion for designing clean, elegant, and beautiful designs.
  • You are a designer that is constantly inspired, motivating those around you through your passion and drive for what you do.
  • The ability to work collaboratively in a creative team environment
  • The ability to manage your time well to help the team hit deadlines
  • A great attitude to constructive criticism, and an eagerness to learn;
  • Ability to interact, communicate and present ideas clearly and confidently.
  • You appreciate big picture thinking. While details are everything, creating an experience that always keeps our users in mind is equally as important.
  • You understand and empathize with our customers. You proactively watch user sessions, understand the product and design side of things, and truly get what we solve for with every feature / enhancement. You have a strong product intuition with a customer-first mindset, able to translate business needs into design solutions.
  • You are a problem solver that’s excited by a challenge. You enjoy sitting in a room and whiteboarding ideas to confidently come up with simple, elegant solutions that everyone can move forward with.
  • You are an empathetic user advocate that values the backing of research and data analysis when it comes to designing modern solutions.
  • While we won’t be taking any blood samples, we’d love to see some Startup DNA – you will need to be flexible, pragmatic, strategic, tenacious, and take ownership of deliverables and outcomes – ya gotta have hustle!
That said, these responsibilities are just the start, we encourage you to contribute wherever your interests take you.
Our mission on a company level is to build a world-class software company from India and sell to the world. We want to be part of India’s product revolution and build the most delightful and loved product that businesses can’t live without. Your role would be critical to this.
See a quick demo of how Reelo is changing the Restaurant & Retail industry:

🔥 Customer love for Reelo

What do we understand about our business that other companies in it just don't get?

The primary hurdle for mass adoption is the complexity of using customer engagement tools, which is due to the high setup cost, steep learning curve, and the expertise required to generate results. Building a unified marketing platform, that is built for non-marketers to engage today’s modern customers is key.
Restaurants & Retail businesses looking to win in the digital era need to take smarter & faster decisions based on their data to make more money. The world is becoming product-first and deserves a “Canva of retention marketing”: a simple, plug & play, reliable and affordable solution. We believe innovation in this market comes from simplicity and speed over power.

💜 Our Core Values

Before joining a company, it’s important you know what we value and how we operate. We look for and nurture these values in every member on our team.
  • Create raving fans
  • We don’t want just customers; we want raving fans. We prioritize working with customers who are a great fit for Reelo and go all in to deliver an exceptional product and service experience. You can never go wrong by making a customer happy. We obsess over our customers’ unmet needs, anxieties, and frustrations when it comes to customer marketing, and build solutions that truly solve them. We go above and beyond. When they win, we win.
  • Want more to go BIG
  • We set ambitious goals that feel uncomfortable and hard to achieve. We know we may not always hit them fully, but we’d rather aim big than play it safe. We take calculated risks, experiment constantly, and push ourselves to make Reelo exceptional. We’re never fully satisfied, every milestone is a moment to celebrate and then raise the bar again.
  • Self-Agency (Extreme ownership)
  • We don’t wait, point fingers, or pass the buck, we take ownership and make things happen. If something breaks, we fix it. If something is unclear, we figure it out. If something can be better, we take the initiative to improve it. We act like owners, not employees, driving problems to closure, taking responsibility beyond our roles, and doing whatever it takes to move things forward.
  • Bias for action
  • We move fast. Not end of week, today. Speed is our biggest moat. Instead of overthinking or over-planning, we act, learn, and iterate. We minimize “work about work” and focus on what truly drives impact.
  • Systems Thinking
  • Fix the system, not the problem. We break problems down to first principles and figure out ways to make an order of magnitude better solution to them. We ask: How can we make something 10x faster, 10x cheaper, or 10x more impactful to our customers? Then we do that.
  • Win as a team
  • We optimize for the team win, and we strive to hire people who prioritize team wins above their own. We’re here to win as a team.
If you resonate with these, then we must talk!
Get in touch:
Send an email on parin@reelo.io with the subject - Product Designer at Reelo
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